IBM Certified Domino System Administration Support

MAPSYS Knows Notes and Domino 

Our team of IBM-certified experts has been doing the heavy lifting for IBM Notes and Domino every day for about 20 years. We have over 100 happy customers in companies large and small, in every sector. MAPSYS services for IBM Notes and Domino administration and support cover a wide range, from pre-sales support, contract and license options, and consulting on how to use IBM Notes and Domino in the best way.

Our different service options include:

Health Check

Having a second set of eyes can be the difference between dealing with costly unplanned downtime for your email system and maintaining business continuity. The MAPSYS team will employ a health check to find dormant accounts, orphan e-mail files, ACL problems, and much more. Our health check also includes an examination of your logs, support files, and current configuration settings. We will compare your settings to best practices and deliver a highly detailed report identifying next steps for improving your Domino security, reliability, and usability.

(Costs range $3,000 in most cases.)

Notes Traveler

Notes Traveler is a server entitlement included with your IBM client access license, at no additional charge. It provides instant synchronization for your email, calendar, contacts, and tasks with your Android or Apple phone or tablet. MAPSYS can help implement Traveler for maximum carrier compatibility while providing knowledge transfer for best administrative practices. 

Level 3 On-Call Support

Do you need a back-up while your Domino administrator is away on vacation? Does your Lotus Notes help desk need assistance with troubleshooting? Would you like advice on alternate ways to deploy Domino, consolidate servers, streamline operations, integrate with other systems, or prevent recurring problems?

(Our consultants can help. Minimum charge is $90.)

Version Release Upgrade

The version release upgrade offers the chance to get the latest security patches and bug fixes, and maintain your IBM support eligibility. Not only can MAPSYS help you implement the new release, we can also implement new features the right way, run offline database maintenance, roll-out client upgrades, implement new policies, or migrate to new hardware. Every Domino shop should upgrade and run database maintenance every 12 – 24 months. You can decide how much work we need to put in to make sure your maintenance requirements are met.

IBM License Review

There are many ways to buy IBM Notes and Domino, from PVU-based licenses to CEO bundles to Express. As IBM has changed server licensing, they automatically converted your server quantities. If you haven’t given your server quantities a close look lately, chances are you’re over-buying. No one knows IBM licensing better than MAPSYS. Let us show you how much money you can save by correcting quantities and switching to a licensing model that better fits your usage patterns. If you buy your licenses from MAPSYS, this service is free.

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